FAQs

1. How can I contact you?

You can contact us by sending an email to info@viscaraofficial.com. We will respond to your inquiry as soon as possible.

2. What is your return policy?

We have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please make sure the item is in the same condition as when you received it, with tags and in its original packaging. Contact us at info@viscaraofficial.com to initiate a return.

3. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you about the approval of your refund. If approved, the refund will be processed within 10 business days and will be credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

4. Do you offer exchanges?

Yes, we offer exchanges. If you would like to exchange an item, please return the original item and place a separate order for the new item.

5. What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us immediately at info@viscaraofficial.com. We will evaluate the issue and make it right.

6. Can I return personalized or custom-made items?

Unfortunately, we do not accept returns for personalized or custom-made items. These items are final sale and cannot be returned or exchanged.

7. Do you accept returns on sale items or gift cards?

No, we do not accept returns on sale items or gift cards. All sale items and gift cards are final sale and cannot be returned or exchanged.

8. How long does shipping take?

Shipping times may vary depending on your location. Once your order is processed, it will be shipped within 1-3 business days. You will receive a tracking number to track your package.

9. Do you ship internationally?

Yes, we offer international shipping. However, please note that international shipping may be subject to customs fees and import duties. These fees are the responsibility of the customer.

10. Can I cancel my order?

If you would like to cancel your order, please contact us as soon as possible at info@viscaraofficial.com. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled.